Customer Service:

Email /

Mailing address /

8459 White Oak Ave. Ste 106

Rancho Cucamonga, CA 91730


Private Design and Manufacturing:

Email /





All orders are made-to-order. Thats just a fancy way of us saying we make your goods as soon as you order them. Once your order is placed we will email you with a confirmation and estimated delivery. Please allow 5-7 business days for delivery. If you have any questions please contact us via

Shipping and Delivery

All orders are shipped in the order they are received. Please allow 5-7 business days for delivery. All packages are shipped using U.S.P.S. and all shipping costs include a handling fee. Upon departure you will receive a tracking number. Please rely on the tracking information to assist you in receiving your package on time. 


All measurements for bags are Height x Width x Depth. All measurements for wallets are Height x Width x Thickness. If you have any questions about sizing, please contact us via 

Privacy & Security

Any information that LU ROSA receives is for shipment and transaction purposes only. Our systems do not share, save, or store any payment or personal information. 
All orders are shipped with tracking confirmation. 

Returns & Exchanges 

All items purchased on this web-shop, unless stated otherwise, can be returned for any reason with a full refund for up to 30 days after purchase. Items returned must not be visibily used or tampered with. All returns are sent to our mailing address. Please email us with any other questions on returns and/or exchanges.